Science lab technician analysing culture and media in a petri dish
28th May 2020

With many business beginning to return to work and schools starting phased re-openings following recent UK government guidance, we wanted to provide a further update on the measures we’re taking to ensure your safety and that of our colleagues and suppliers, as well as share operational information on what you can expect from us in terms of supporting your needs as we all continue to move forward.

Placing Orders

We understand the critical importance of keeping our supplies to you flowing as normal. We’re still open and taking orders online, over the phone and by email. Our business hours remain the same and our teams are available to assist you with anything you might need from us; please don’t hesitate to get in touch if there’s anything we can do to support you during this time.

Our trade counter at our head office in Bilston also remains open for orders placed in advance over the phone, with payments being card only.

Stock Availability and Order Fulfilment

Whilst we continue to supply our customers with much-needed equipment, we are inevitably experiencing delays in replenishing stock of certain items—particularly PPE and cleaning agents—due to the extremely high demand for these products and interruptions to the supply chain. We appreciate that this has an impact on you, and we’re working hard to mitigate this by improving our supply as fast as possible. Our supply to you is our top priority, and you can find the latest available PPE from us on our online stores.

We are also experiencing disruption to order fulfilment as a result of issues faced by our couriers. We’re remaining in close contact with our logistics partners to support them, however these issues are unfortunately beyond our control at this time.

We’d strongly recommend including a contact telephone number with every order, as this will help to prevent unnecessary delays with our couriers.

Our advice right now would be to place your order sooner rather than later if possible; this ensures that the stock you need will be available to you now, whilst also giving you plenty of time to receive your order well in advance without impacting your operations.

Ensuring Safety

Like every other business, we have had to make changes to the way our colleagues work so that we can continue to serve your needs.

Our colleagues are continuing to work remotely where possible. Where this is not possible, we have made the following changes to ensure the safety of our team:

  • We have implemented social distancing measures, such as opening up additional packing lines and spacing out desks of office workers, to minimise proximity to one another
  • We continue to adhere to rules that colleagues must wear PPE at all times
  • We are upholding our strict cleaning regime for equipment, worktops and hand-washing.

We will continue to follow these practices to make the work environment as safe as possible for our colleagues, and we are continuing to closely monitor UK government guidance on how to best maintain a safe workplace for our team.

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